I got the U-Verse had it for a bit over 6 months. They did take 12 hours to install it the first time around...
There were a ton of problems getting everything to work correctly at the start like bad pixelation, connection drops and my personal fav complete lockup.
Lots of phone calls and multiple visits to my house by the fine folks at AT&T. But since the last AT&T guy visited and replaced everything (Boxes, Router, and some cable) we seem to be running OK. Knock on wood.
If I could do it all over again, I wouldn't have done it in the first place. ;)
You can do the Internet separate from the TV, and I still have my old AT&T phone that is separately billed from the U-Verse.