I'm with you on Samsung... my folks and I both have 42" plasma TVs, and I liked my mom's color laser all-in-one so much that I bought one for myself. The TVs are just plain awesome, especially when you factor in bang-for-the-buck. My mom recently had a problem with her printer, but she had a similarly good customer service experience. They diagnosed the problem as an easy-to-replace $21 part, which they shipped out the same day for next-day delivery. The fix was so straightforward that she was able to swap the piece and have the printer back online in 15 minutes.